Welcome to our website gulfvets.com. In this page, we shall lay out the major terms and conditions that we advise you to read thoroughly and understand before attempting to proceed with any purchase from our website. If you are a minor under the age of 18, make sure that you have your guardians present during the purchase and aware of the terms and conditions of using this platform. We highly recommend a thorough read-through to avoid legal implications resulting from the abuse or the misuse of this platform in any format deemed fraudulent, inappropriate, or against the laws of the land.

Terms and Conditions are subject to change at any point without prior notice, thus, we recommend a periodical review over this page to ensure that you agree to them. Using Gulf Vets’ website implies that you agree to the terms and conditions stated herein and the policies and procedures stated and followed by Gulf Vet in their operations.

Returning Policy

Gulf Vet Group does not control or take back items once the customer bought it/opened them. However, if the customer rejects the items due to a visible defect, the items will be replaced or the customer will be refunded. If the customer accepts the items and then decided to return them back to us, they will have to contact the pharmacy and they will have to provide a valid reason. The Pharmacy will check if the items are not opened or in a good condition to be returned. Once accepted, we shall verify the returned items with the customer to proceed with the replacement or refund if any.

Debit, Credit, and cash payments

Gulf Vet offers a variety of payment options for customers. If the customer selected an online payment option, the page will automatically migrate to the payment portal where the payment process will continue and be complete. Items will only be handed to the user once the payment is complete by any of the methods desired by the customers and within the options allowed in accordance with Gulf Vet payment policy and made available or approved by Gulf Vet. Customers in Bahrain will be able to choose between Cash on delivery or pay using BenefitPay to pay their amounts.

Security and protection of personal information

Gulf Vet takes confidentiality seriously and intends on keeping the confidentiality of its users and ourselves. We follow the most up-to-date cybersecurity procedures to prevent your information from being misused or even used by other unauthorized personnel’s.

Third Parties

We may from time to time utilize a third party or outsource certain agencies to conduct specific tasks. It is our obligation to inform you that this third party will only be granted access to the vital PII information if applicable for the purpose of fulfilling their duties under our contractual capacity.

Verification, amendment, and updating details on the website

Members may access their account page on the website to change or update their details. Settings may be used to change the language preference and the country of residence.

Guest users will be able to change the details as long as they did not confirm the order. Once confirmed, any changes must be communicated directly by contacting Gulf Vet customer service.